How do I claim a promotion?
To claim a promotion, first log in to your account and navigate to the Promotions section. Browse the available offers, click on the specific promotion you want, and read the terms. If the offer requires it, click the opt-in button before making your deposit or placing your wagers to ensure the bonus is correctly applied.
Why was a promotion not applied to my deposit?
The most common reason a promotion is not applied is failing to opt in before completing the deposit. Some offers also require a specific payment method or have specific account verification requirements. Always check the individual offer's terms link in your account to ensure all criteria were met prior to the transaction.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the terms of the offer. If you opt into a second promotion while another is active, it may void the first one or prevent the second from activating. Please refer to the specific terms link for each offer to check for compatibility.
Where do I check the terms for a specific promotion?
Detailed terms and conditions for every offer are located directly within the Promotions section of your player account. Each active offer has a dedicated 'Terms' link that provides the legally binding rules, including wagering requirements and game restrictions. This is the final authoritative source for all promotional values.
Are promotions available on mobile?
Yes, all promotions are fully accessible on mobile devices. Whether you are using a mobile browser or the official app, you can view, opt into, and track your promotional progress through the account menu. The mobile experience is designed to mirror the desktop version for seamless claiming.
What happens if I forget to opt in?
If you complete a deposit or wager without opting in first, the system typically cannot apply the bonus retroactively. To avoid this, always make it a habit to visit the Promotions section and activate your chosen offer before performing any account transactions.
Can I cancel an active promotion?
Cancellation options depend on the specific offer and whether you have already started utilizing the bonus funds. You can check your active bonuses in the account section. Be aware that canceling a promotion may result in the loss of associated bonus funds or pending rewards; check the terms link first.
How do I find out when new promotions are released?
The best way to stay updated is by checking the Promotions section of your account regularly. We also send notifications to registered players via account messages. By keeping your notifications active, you will be alerted as soon as new categories or specific offers become available for your account.